Returns & Exchanges

Author: Lionel Middlemass  


Within 30 days of delivery of your goods, you may return items (excludes Batteries, Lamps & O-Rings, Made-To-Order cases and Special Orders) you purchased from Carry It Cases, for an exchange or a refund of the product price*(1), excluding shipping costs.

*(1) Larger models such as the 1630,1640,1660,1690, 1730,1780, iM3075 and long cases over 100cm in length will attract a 7% restocking fee.

You must call or email us to obtain a Returns Material Authorization (RMA) number before returning goods.

All return freight costs are at the customer’s expense. Goods will not be accepted by Carry It Cases unless they are in the same condition as when they were received unaltered and in its original packaging with swing tags attached (if any). It is recommended that goods be returned by a secure method of post, we recommend registered post or some form of tracking delivery. Goods are not considered received until they are in the hands of Carry It Cases.

Please refer to your RMA paperwork for any restocking fee's that may apply to your order.

How to return goods under this 30 Day Satisfaction Guarantee

1. Contact Carry It Cases for a Returns Material Number (RMA)

2. Carefully re-package the return in its original box and send it via a secure method of transport to:

Carry It Cases,
Factory 5,
12 Shearwater Drive
Taylors Beach, NSW, 2316.

3. Include a note showing the RMA & a copy of your Tax Invoice.

4. We will provide you with a link on the RMA to book a courier for transit to us. We are not able to accept return freight costs.