Shipping & Stock Availability
Author: Lionel Middlemass
Any postage or courier fees (where applicable) are added to your order upon checkout.
Depending on your location we might offer a free shipping option. If we do offer free shipping your order will be sent complete as one shipment.
Generally we do not split orders. However you can request a split if you are willing to pay the additional freight charges that are incurred as a result of two deliveries.
ESTIMATED DELIVERY TIMES
Estimated delivery times are just that - estimates. They are not in any way guaranteed times. We provide the estimated shipping times so you have a rough idea on when to expect the parcel. Please keep in mind that delays do occur and you should allow yourself additional time should the parcel be delayed. Freight charges (if any) are non-refundable should the parcel be delayed.
STOCK AVAILABILITY / *1 HOUR QUICK PACK
We do our best to provide as much information about stock as we can, including estimated stock arrival dates. We take great pride in ensuring we can provide as much accurate information as we can and spend many hours doing so each day. The following table will explain how it works.
We have two methods of stock storage: Stock On Hand (SOH) and Stock Off-Site (SOS).
|Stock System||Dispatch Time Frame||Updated|
|Stock On Hand (SOH)||*1 Hour Quick Pack||Live|
|Stock Off-Site (SOS)||Usually Ships in 2-3 days||Updated Once Daily (M-F)|
< This shows that 10+ units are available within 2-3 days from your order. If you are ordering 3 or less units it will be packed and shipped quickly. If you were after 6 units your order will be shipped in the 2-3 days.
< This shows that the item is not in stock and the expected date of arrival is around the 24/9/2019. It's updated as often as we can however the date may change due to shipping issues that may arise with customs clearance.
*Orders placed between 9am to 2pm AEST Monday to Friday, excluding public holidays
The total "available" is the amount of stock available from both warehouses combined and is limited to display a max of 10+. This falls under the "Usually Ships in 2-3 days" service.
If no stock was available at the time you placed the order the status when logged in will show "Backorder Approved". Our system will show you an ETA if one is available.
If you are ordering multiple lines and some contain SOH and SOS stock your order will be dispatched in full as one shipment under "Usually Ships in 2-3 days".
Generally we do not split orders between SOS & SOH. However you can request a split if you are willing to pay the additional freight charges that are incurred as a result of two deliveries.
If you are travelling in the next few days, then we DO NOT recommend you make the purchase online.
You should allow yourself additional time for your parcel to be delivered in case of any delays with the carrier (we estimate an extra 2 days just in case). Instead we recommend you pop into our store to collect; that way you leave us knowing you have the goods ready to travel.