Shipping & Stock Availability
Author: Lionel Middlemass
Any postage or courier fees (where applicable) are added to your order upon checkout.
Depending on your location we might offer a free shipping option. If we do offer free shipping your order will be sent complete as one shipment.
Generally we do not split orders. However you can request a split if you are willing to pay the additional freight charges that are incurred as a result of two deliveries.
ESTIMATED DELIVERY TIMES
Estimated delivery times are just that - estimates. They are not in any way guaranteed times. We provide the estimated shipping times so you have a rough idea on when to expect the parcel. Please keep in mind that delays do occur and you should allow yourself additional time should the parcel be delayed. Freight charges are non-refunable should the parcel be delayed.
STOCK AVAILABILITY / *1 HOUR QUICK DESPATCH
We do our best to provide as much information about stock as we can, including estimated stock arrival dates. We take great pride in ensuring we can provide as much accurate information as we can. The following table will explain how it works.
We have two methods of stock storage: Stock On Hand (SOH) and Stock Off-Site (SOS).
|Stock System||Dispatch Time Frame||Updated|
|Stock On Hand (SOH)||*1 Hour Quick Dispatch||Live|
|Stock Off-Site (SOS)||Usually Ships in 2-3 days||Updated Once Daily (M-F)|
The above image shows you an example of the stock status as shown on the main product page or category page of the item you are looking to buy. You can see from the example that 5 are ready to ship with the *1 Hour Quick Dispatch service.
The total "available" is the amount of stock available from both warehouses combined and is limited to display a max of 10+. This falls under the "Usually Ships in 2-3 days" service. The online order status when you login online will show "New" , then "Backordered" whilst we await the stock to be transferred to our warehouse.
If you are ordering multiple lines and some contain SOH and SOS stock your order will be dispatched in full as one shipment under "Usually Ships in 2-3 days".
Generally we do not split orders between SOS & SOH. However you can request a split if you are willing to pay the additional freight charges that are incurred as a result of two deliveries.
* The one "1 Hour" service is subjected to the following.: Orders are placed between 9am to 3pm AEST Monday to Friday, excluding public holidays. Orders placed outside these times will be packed within the 1st hour of the next working day.
If you are travelling in the next few days, then we DO NOT recommend you make the purchase online.
You should allow yourself additional time for your parcel to be delivered in case of any delays with the carrier (we estimate an extra 2 days just in case). Instead we recommend you pop into our store to collect; that way you leave us knowing you have the goods ready to travel. Bon Voyage !