Shipping & Stock Availability

Author: Lionel Middlemass  

FREIGHT CHARGES


Calculated freight charges are shown at checkout.
For smaller parcels you will have the option to have the goods sent via Australia Post - Parcel Post.
 

ESTIMATED DELIVERY TIMES


Estimated delivery times are just that -  estimates. They are not in any way guaranteed times. We provide the estimated shipping times so you have a rough idea on when to expect the parcel. Please keep in mind that delays do occur and you should allow yourself additional time should the parcel be delayed. Freight charges (if any) are non-refundable should the parcel be delayed. We will provide tracking information so you may track your order online.
 

STOCK AVAILABILITY


We do our best to provide as much information about stock as we can, including estimated stock arrival dates. We take great pride in ensuring we can provide as much accurate information as we can and spend many hours doing so each day. 

Question: Whats the difference between Qty Available and Qty Ready - Express Pack ?

Answer: We use two warehouse locations for our stock. The Qty Available is the total amount of stock you can purchase that we can have available for you in a few days at the most, usually 4-5 days from order. This is also noted as text under the "Buy Now" button to help make this very clear and up front.

The amount on Express Pack is here with us now and ready to sent right away.
 

URGENT ORDERS


If you are travelling in the next few days, then we DO NOT recommend you make the purchase online.
You should allow yourself additional time for your parcel to be delivered in case of any delays with the carrier (we estimate an extra 2 days just in case). Instead we recommend you pop into our store to collect; that way you leave us knowing you have the goods ready to travel.

 

AUTHORITY TO LEAVE


As most couriers require you to sign for your delivery, we will give you the opportunity to select ‘Authority to Leave (ATL)’ at your final stages on the checkout page. This allows us to give authority to your courier to leave your order as per your instructions. Please take special note, when you select this option, Carry It Cases will not be held responsible for lost or damaged orders. Please note, that some carriers require a signatory for certain orders. If you are not home during business hours, or are delivering to a residential address, we recommend giving us Authority to Leave (ATL) to reduce any shipping delays.
 

PICK UP FROM OUR WAREHOUSE


If you are in our local area you will be prompted at checkout if you wish to "Click & Collect" your order. We will advise as soon as your order is ready to collect.

Since our National Distribution Centre is a warehouse, we unfortunately do not allow public access for customers to browse this facility. All orders are processed from our online web store and shipped to your nominated address.

If you require assistance in seclecting the right case or intend on a visit to check on sizes to fit your equipment. Please call us so we can allocate some time for you and have some sizes ready for you at the pick up point to check and make a decission.