Frequently Asked Questions

Q: I need my order here urgently. Can you do that ?

A: If you are travelling in the next few days, then we DO NOT recommend you make the purchase online. You should allow yourself additional time for your parcel to be delivered in case of any delays with the carrier (we estimate an extra 2 days just in case). Instead, we recommend you pop into our store to collect, that way you leave us knowing you have the goods ready to travel. Bon Voyage !

Q: I've forgotten my login password. Can I reset it?

A: Yes you can, just click on the link and we will send you an email with your new password. Password Reset

Q: How do I track my order ?

A: At the time your order was dispatched you would of received an email along with your Tax Invoice and Tracking Info. If you have your order number and email address you can also check it here: Track Order

Q: My Order has been despatch, but I have given the wrong delivery address, What do I do?

A: At the time your order was dispatched you would of received an email along with your Tax Invoice and Tracking Info. If your order has already been despatched and sent with the courier "Team Global Express" you will need to do the following, either call TGE Customer Service on 13 33 66 or:


1. Register and then login to MyTeamGE. 

2. Enter the consignment number to search for the consignment number given in your tracking email

3. Click Manage My Delivery.

Changes to your delivery may take up to 2 business days to be completed.




If your order has already been despatched and sent with Australia Post you will need to do the following, either call Australia Post Customer Service on 13 76 78 or:

 
  1. Download and register on the "AusPost" app. (if you do not already have it)
     
  2. Enter the tracking number.
     
  3. You will be able to redirect your delivery via this method by clicking the "Redirect It" button.

     

Q: What's the difference between Pelican & Storm Cases ?

A: Pelican acquired Hardigg Industries (makers of Storm cases) in 2009. Now "Pelican-Storm" these cases are similar in size and price, but offer a slightly different look. See the link below for style differences.

Q: What materials are the cases made from ?

A: The cases are made out of a Polypropylene copolymer material that is light weight, durable and highly chemical resistant.

Q: My company needs you to fill in a form for payment ?

A: Carry It Cases does not participate in customer forms, online portals, downloading or uploading of Invoices into client systems or proving our account. If paying via EFT, details are outlined on the Tax Invoice, if you are unsure, please use Bpay this is already verified by the bank with our biller code, also on the Tax Invoice.

Q: How does the Pick'N'Pluck foam work ?

A: The video below will give you an idea on how this works. The foam layers have pre-scored cuts that you break away to the desired shape of your device.

How does the Pick'N'Pluck Foam work ? - Video

Q: What temperatures can the cases tolerate?

A: The cases (MIL SPEC) will withstand temperatures from -10°F (-23.3°C) to +210°F (98.9°C).

Q: What adhesives and/or paints can be used on the cases?

A: Due to the nature of the polypropylene being chemically inert, very little will attack the material. That also means that very few adhesives and paints will adhere satisfactorily. For an adhesive, we have found that 3M’sDP-8005 two-part adhesive works very well with our case material.

Q: Are there any hazardous substances in the case material?

A: RoHS, or “Restriction on Hazardous Substances” - RoHS specifically bans or restricts the use of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyls (PBB) and polybrominated biphenyl ethers (PBDE). At the July 1, 2006 implementation of the RoHS provisions, Pelican cases will not contain the banned or restricted materials and will therefore be RoHS compliant. NOTE: Directive 2000/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances in electrical and electronic equipment – is aimed at reducing the hazardous materials content in electronic products as well as increasing the recycling efforts for these products.

Q: How does the Pressure Equalization Valve work?

A: The Pressure Equalization Valve is a simple device. ; It consists of a housing with a hole through it that is covered with a thin Gore-Tex® membrane. According to the Gore™ tech sheet: “The microporous expanded polytetrafluoroethylene (ePTFE) membrane continuously allows the free passage of gases and vapors, equalizing the pressure differential between the enclosure and ambient before it builds to the point that a seal is compromised. Water, dust and dirt are repelled by the hydrophobic membrane, thereby protecting expensive and sensitive electronics.”

Q: Can I change the Automatic valve (SKU: 1209AUTO) to a manual valve (SKU: 1209)? NO LONGER AVAILABLE

A: These are not made to be easily changed so in short the answer is no however If you are prepared to do it here is what you will need to do. Use a wide blade screw driver to carefully lift out the existing valve, you will need to work around the valve and twist the screw driver a little to start lifting it out. Drill the existing hole to 8.3mm (DO NOT try any larger as the brass lug will fall out).

You will need two parts (1209BL - Brass Lug & 1209 - Manual Valve with O-Ring). You will see on the brass lug their is a small lip around the top, this needs to be counter sunk so that it fits flush with the case frame on the outside of the case. To do this you can use a larger drill just to take the top off a little (about 1mm). Insert the the brass lug and screw in the valve. Ensure the O-rings fits flush against the case.

Q: What is the O-ring made of?

A: The O-ring is made of EPDM or Ethylene Propylene Diene Monomer. It is well known for its excellent ozone, weathering and aging resistance. It also has excellent water and steam resistance, maintains its flexibility at low temperatures, features excellent resistance to alkalis, acids and oxygenated solvents and is very color stable. (It is not recommended for resistance to oil, gasoline and hydrocarbon solvents.) EPDM is found in a wide range of applications and is excellent for use outdoors.

Q: What does IP67 mean ?

A: The two digits represent different forms of environmental influence:

 • The first digit represents protection against ingress of solid objects.
 • The second digit represents protection against ingress of liquids.

The larger the value of each digit, the greater the protection. As an example, a product rated IP54 would be better protected against environmental factors than another similar product rated as IP42.

IP.. First digit:
Ingress of solid objects		 Second digit:
Ingress of liquids
0 No protection No protection
1 Protected against solid objects over 50mm e.g. hands, large tools. Protected against vertically falling drops of water or condensation.
2 Protected against solid objects over 12.5mm e.g. hands, large tools. Protected against falling drops of water, if the case is disposed up to 15° from vertical.
3 Protected against solid objects over 2.5mm e.g. wire, small tools. Protected against sprays of water from any direction, even if the case is disposed up to 60° from vertical.
4 Protected against solid objects over 1.0mm e.g. wires. Protected against splash water from any direction.
5 Limited protection against dust ingress.
(no harmful deposit)		 Protected against low pressure water jets from any direction. Limited ingress permitted.
6 Totally protected against dust ingress. Protected against high pressure water jets from any direction. Limited ingress permitted.
7 N/A Protected against short periods of immersion in water.
8 N/A Protected against long, durable periods of immersion in water.
9k N/A Protected against close-range high pressure, high temperature spray downs.

Q: Why wont you send my torch order Express Post ?

A: Some of the torches we sell contain Lithium Ion batteries. These require special labeling and and can not travel via air services due to the danger they pose if they become damaged in transit. We follow all international guidelines on transporting these goods to our customers safely.

Q: Can you do Drop Ship on our company's behalf ?

A: Yes, we can. Firstly, you will need to upload your business logo and update your "My Contact Details" on your Carry It Cases online account. Let us know when it's done and we can make a change to your account so that your own paperwork (Packing Slip, From Address on courier label) will go out with your future orders.

Your customers will see the goods have come directly from you. The packing slip will have YOUR LOGO and YOUR CONTACT DETAILS, PLUS - Any text you would like at the bottom of the packing slip.

Q: How do I replace the latch on my Pelican Case ?

A: This video will show you how they are removed and the tools you need. Video For Replacing Latches