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Warranty Claims

PELICAN PHONE CASES

Please be aware this is a Pelican licensed product and the warranty is handled by the importer CMI Accessories Pty Ltd and not Pelican Products Pty Ltd.

Should you believe your product is faulty; you are required to return the product to Carry It Cases with your proof of purchase receipt for assessment. This warranty is not transferable and is only offered to the original purchaser.
Should the product be deemed to be faulty under the terms of this Limited Warranty, the supplier/distributor of the product will, at it's discretion, repair or replace any products that do not conform to this warranty. This shall be the consumers sole remedy.

How to Make a Claim: Warranty Claim Procedure

Log into your account and lodge a "Warranty Claim" claim through the "Resolution Centre
You will need to attaché images of the fault/issue so we can forward onto CMI for assessment.

Warranty Coverage Exclusions

Normal Wear & Tear

Any products subject to limited life or are considered consumable products (eg. Batteries, Screen Protectors, Decorative Cases and other Accessories) are subject to Warranty Cover Exclusion due to normal wear and tear.

Defects or Damage that result from Misuse or Abuse

Improper operation, storage, misuse or abuse, accident or neglect, including but not limited to physical damage (tears, scratches, scuffs, etc.) to the product
Contact with any forms of liquid or extreme heat (> 50º Celsius)
Alterations or modification to products in any way are excluded from Warranty Coverage.

PELICAN PROTECTOR CASES

All warranties are handled by Pelican Products Pty Ltd. Please contact Pelican on 03 9765 1500 or via email at Warranty.Australia@pelican.com
for more information on Pelican's warranty please see the following link. You will receive an email confirmation when your email is received and should have a further response in 3-5 working days.
https://www.pelican.com/au/en/support/guarantee-of-excellence/

Lodge Claim Online: https://www.pelican.com/au/en/support/submit-a-warranty-claim/

Pelican Products Pty Ltd
2 Forbes Close
Knoxfield,VIC,3180

PELICAN LIGHTS

All warranties are handled by Pelican Products Pty Ltd. Please contact Pelican on 03 9765 1500 or via email at Warranty.Australia@pelican.com
for more information on Pelican's warranty please see the following link. You will receive an email confirmation when your email is received and should have a further response in 3-5 working days.
https://www.pelican.com/au/en/support/guarantee-of-excellence/

Lodge Claim Online: https://www.pelican.com/au/en/support/submit-a-warranty-claim/

Pelican Products Pty Ltd
2 Forbes Close
Knoxfield,VIC,3180

Copyright © Carry It Cases 2024

In these terms and conditions, "we" mean's Middlemass Group Pty Ltd (ABN 98 101 356 272) Factory 5, 12 Shearwater Drive "Shearwater Business Park", TAYLORS BEACH, NSW, 2316. Please read the terms and conditions carefully as they apply to the use of this internet site. By using this site you agree to be bound by these terms and conditions. We may revise these terms and conditions without notice or obligation by updating this posting.

Definitions
The term "purchaser" refers to the purchaser of goods and services from Middlemass Group Pty Ltd.

General
These Terms constitute an offer by Seller to sell goods to Buyer and shall supersede any terms or conditions contained in Buyer ’s purchase order. Acceptance by Seller of any order is limited to these Terms; and Seller objects to any additional or different terms which may be contained in any of Buyers purchase order, acknowledgment or other forms or correspondence. Except as otherwise expressly agreed to by Seller in writing, these Terms, when accepted by Buyer explicitly, by acceptance of goods or services or otherwise, shall constitute the entire agreement between Seller and Buyer on the subject hereof, superseding all prior oral or written communications and negotiations.

Governing Law
These terms & conditions shall be construed in accordance with the laws of the state of New South Wales and all parties shall submit to the courts of that jurisdiction.

Orders
This site caters for consumers within Australia only. Middlemass Group Pty Ltd may at its own discretion refuse a sale. Both Delivery addresses and Billing addresses must be within Australia and its territories.

Damage or Missing Claims
Should you find that the products have been damaged in any way or your order is not correct, you must notify us immediately. Claims will not be recognized after 7 days.

Prices
Prices are as quoted on the website at the time you place your order. Future specials or promotions do not entitle prior orders to account credits. All prices shown include GST.

Returns & Exchanges
You should refer to our Returns & Exchanges Policy.

Delivery
Delivery dates and times are quoted in good faith, but are not guaranteed. Seller cannot assume any risk or liability for delay or nonfulfillment of shipments due to acts of God, war, strikes, breakdown, fires, government orders, or other causes beyond Seller ’s control. It is up to the purchaser to ensure the delivery address given is accurate.

Complaints
As a consumer you should be aware that you have a right to complain about products or services, should they fall outside your expectations. You should lodge a dispute by logging in through our web site to the (Resolution Centre) or write to us, so we can action your complaint. Any complaint will be handled in the shortest time possible in order to come to an acceptable resolution.

Title Retention
Middlemass Group Pty Ltd holds title on all goods until paid for in full. When the goods are fully paid for, only then will the title of goods be transferred to the purchaser.

Data protection
We will only use the information that we collect about you lawfully (in accordance with the Privacy Act 1998) and according to consumer protection guidelines for electronic commerce. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Product descriptions
Due to the limitations of photography and broadcasting, colours of goods you receive may differ slightly to those displayed on your monitor. Middlemass Group Pty Ltd cannot be held responsible for any variations in product specifications enforced without notice by our suppliers. Middlemass Group Pty Ltd also reserve the right to alter specifications without notice or obligation to the purchaser.

Copyright
This site is © 2016, Middlemass Group Pty Ltd, A.C.N. 101 356 272. All Rights Reserved. All brand names, product names and titles used in this site are registered trademarks shown by ® or trade names shown by ™ of their respective holders. No permission is given in respect of use of any of the above and such use may constitute an infringement of the holders' rights. All intellectual property rights are preserved by Middlemass Group Pty Ltd.

Intellectual Property Rights
You acknowledge that the content of the site is subject to copyright and other intellectual property rights. Unless you are expressly authorised by law you must not yourself, or participate in or permit any other person, to sell, reproduce, distribute, modify, display, prepare derivative works based on, repost or otherwise use any of the content in any way for any public or commercial purpose without our written consent: or otherwise infringe the intellectual property rights of any person in using the site or any content. Nothing you do on or in relation to the site will transfer any intellectual property rights to you or license you to exercise any intellectual property rights unless this is expressly written and agreed to by Middlemass Group Pty Ltd.

Limitation Of Liability
In no event shall Middlemass Group Pty Ltd be liable for any indirect, special, incidental or consequential damages or loss including but not limited to loss of income, loss of use, loss of data, loss of business or profits howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. To the extent permitted by law, Middlemass Group Pty Ltd does not accept any liability for any damage or injury caused by the use or misuse of products purchased from Middlemass Group Pty Ltd. To the extent that Middlemass Group Pty Ltd may be liable for a breach of a condition of The Trade Practices Act 1974 (other than a condition or warranty implied by section 69 of the Act), the maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.