Returns & Exchanges

Author: Lionel Middlemass  


Within 30 days of delivery of your goods, you may return items (excludes Batteries, Lamps & O-Rings and Special Orders) you purchased from Carry It Cases, for an exchange or a store credit of the product price (excluding shipping costs).
Special Orders: How do I know if my order is a "Special Order"?
At the time you ordered the goods the item would be listed as Special Order and this is also shown on your Order Confirmation & Tax Invoice in bold print under the product description.

You must call or email us to obtain a Returns Material Authorization (RMA) number before returning goods.

All return freight costs are at the customer’s expense. Goods will not be accepted by Carry It Cases unless they are in the same condition as when they were received unaltered and in its original packaging with swing tags attached (if any). It is recommended that goods be returned by a secure method of post, we recommend registered post or some form of tracking delivery. Goods are not considered received until they are in the hands of Carry It Cases.

Special made to order products / Hardigg DL and AL cases are non refundable once the quote has been accepted.

How to return goods under this 30 Day Satisfaction Guarantee

1. Contact Carry It Cases for a Returns Material Number (RMA)

2. Carefully re-package the return in its original box and send it via a secure method of transport to:

Carry It Cases,
Factory 5,
12 Shearwater Drive
Taylors Beach, NSW, 2316.

3. Include a note showing the RMA & a copy of your Tax Invoice.

4. We are not responsible for returns lost in transit to Carry It Cases.