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CUSTOMER CARE

CUSTOMER CARE > Credit Policy


Credit Policy

This credit policy provides information to our customers, on our standards and business practices. This policy statement concerns business relationships for purchases where credit is given to complete the sale. Carry It Cases will rigorously enforce the existing policy standards. It is our policy to follow each standard as stated within the stated time period, however Carry It Cases reserves the right to alter any or all of its procedures from time to time as deemed necessary to help improve customer relations.

Policy Standards
Carry It Cases is not obligated nor is it standard policy to supply credit terms to any customer, therefore all sales shall be in Australian Dollars (AUD$) and paid by credit card or as stated as accepted payment methods in the “Terms and Conditions - Payment Options”, unless a relationship has been established with us through a Credit Reference List and/or a previous order history has been established. Once granted, credit conditions shall be based on a review of the business relationship. Carry It Cases reserves the right to provide the customer with an appropriate credit limit based on it’s review.

Government Orders
Please fax through Official Purchase Orders for 30-Day Terms

Account Credit
Once credit has been established, the following policies and rules apply:

  • All invoices are NET 30 Days from the date of the invoice.
  • No statements are generated by Carry It Cases unless special arrangements have been made as part of the credit relationship.
  • For all invoice(s) which fall past due, Carry It Cases shall send a reminder notice (within 3 working days) of the amount due along with a copy of past due invoice(s) in question. Phone call attempts to collect may be made at this time as well.
  • For all invoice(s) which are 15 days overdue, Carry It Cases shall send a formal collection letter. At this time your personal details and order information will be released to our nominated collection agency.
  • Carry It Cases shall send a notification of collection action shall the amounts remain outstanding and revocation of credit privileges if payment is not received before the specified deadline. All costs associated with collections will be added to the customers account as part of the collection amount, this amount includes, but is not limited to; administration, collection & legal costs.
  • Carry It Cases hold title on all goods until paid for in full. When the goods are fully paid for, only then will the title of goods be transferred to the consumer.

Middlemass Group Pty Ltd
A.C.N. 101 356 272, All Rights Reserved.
Credit Policy REV2.0 Released 16th November 20007